Apr 13, 2022
In Self Help Forum
Ager uses his KM system to share mailing list documentation prior to the actual teleconference with the other participants. They use spreadsheets and data management for references when talking on the telephone. "I've found this aspect beneficial because as we are talking, I'm able to look at the information firsthand and it spurs questions for me too," says Ager. Additionally, all participants receive e-mail summations of the teleconference (created by the KM system coordinator). Call topics are mailing list based on the suggestions and questions introduced in previous teleconferences. If one facility has a specific question, the coordinator will request examples related to this question from all participants, summarize the information and then forward it to all facilities. 4. Facilitates "new" knowledge. Knowledge comes from many sources including knowledge forums, conference calls, research mailing list articles, surveys, and opinion polls. Encourage participants to exchange ideas and share experiences, challenges and successes. Most people are not able to develop an action plan simply by reading or analyzing data. Rather, they are more inspired by talking and exchanging ideas.